In January 2025, OpenAI, makers of ChatGPT, introduced their latest service offering: Operator, autonomous browser agents that can traverse the internet to complete tasks as directed. This technology presents significant opportunities for process automation and strategic implications for workforce transformation. How should executives adjust their existing strategies and evaluate issues such as integration, security, and compliance?
Key learning outcomes:
•Evaluate Operator’s potential impact on business processes and automation strategies
•Assess workforce implications and adjustments to organisational structure
•Explore scenarios for competitive advantage through strategic early adoption
•Review the implications for risk management and regulatory compliance
Format: 1-hour brief / 3-hour deep dive
Audience: Executive & Senior Leaders