Discover how Digital-First consumer trends are driving organisations to radically rethink their approach to customer experiences, whether it’s for individuals or companies. Explore the tools, mindsets and technologies other companies are using to help their teams and leaders prepare and respond. This workshop explores key strategies for enhancing customer experiences, analysing case studies, and building roadmaps for implementing innovative tools.
Key learning outcomes:
•Understand what’s driving the Digital First consumer mindset
•Build practical skills for leading innovation initiatives
•Learn to balance innovation with business constraints
•Create frameworks for measuring and scaling innovation
Format: 1-hour brief / 3-hour deep dive / 1-day workshop session
Audience: Team leaders and emerging managers